Frequently
Asked
Questions

Cleaning FAQs

There are many reasons why you should choose us. One of which is that we are a locally owned and
operated which means we will always be willing to meet with you face to face and give you the best
experience possible. Not to mention we have expert trained staff. We pride our self on being reliable and trustworthy and make sure we exceed your expectations with our cleaning service.

There are numerous ways we can provide estimates. All estimates are free and hold no obligation. We can offer in home, over the phone, or on our website. In order for us to give you an accurate estimate we need some information from you like what kind of service you want, how many bedrooms/bathrooms, and how many square feet of your home

We will provide all cleaning products and equipment. If you have certain products that you want us to
use and will supply, we will use them.

You can either pay with a check or cash. A check is used by leaving it in a envelope on your kitchen table for our cleaning crew to pick up.

We love pets. We do need to be notified if you own pets since we may have employees who might be
allergic to that animal. Also, we like to know their names. If you have any special requests regarding
your pets, or there are any special circumstances we should be aware of, we will want this information
to be included on your work order

Yes! We do not pick up your belongings and then clean. Here are some simple steps to follow prior to us arriving:

●  Make your home accessible. A key that is accessible to the cleaning person(s) is usually the best
method. A fee will be charged if we are unable to access your home.

●  Turn off alarm system. If you choose to leave the alarm on and have the service disarm, we will
not be held responsible for false alarms or misuse of the alarm system.

●  Have your home picked up and ready to be cleaned to avoid additional charges.

●  Have your valuables put away to avoid accidents. Limited liability protection for valuable
antiques or non-replaceable items.

Customer have 30 days to request or report damaged or broken items for replacement or repair. After 30 days customer assumes liability.

No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and watch what we do. All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done

We require 24 hours notice for reschedule or cancellations. There will be a $50.00 charge for no notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call, text, or email us by 7:30 am. We will do our best to reschedule your cleaning that same week. Please do not have us clean if your family is home with the flu. Remember you are home because you are contagious! Thank you

Your business is very important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed isn’t satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please write a review of us on an online so others can see what our service has to offer.

If your scheduled cleaning falls on a holiday, we will contact you approximately one month in advance to reschedule. Our office observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

**Still have more questions? Visit our FAQ page.

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